Cancellation Policy

ALEXIS LAUREN adheres to a 48-hour cancellation policy. We kindly ask that you reschedule or cancel at least 48 hours in advance. No shows, cancellations or rescheduling less than 48 hours before any appointment will incur a charge of $150 on the guaranteeing credit card. A credit card is required to reserve an appointment.

If you arrive more than 10 minutes late for your appointment, you may be required to reschedule your appointment to avoid disrupting the appointments of other clients.

Membership Policies

The Collective membership starts with a 3-month commitment, a subscription for great skin. After the initial period, it becomes month-to-month with no penalty for cancellation. If you do not use your monthly facial for any reason, the cost can be put toward other services at a later date.

Please email us at if you wish to discontinue your membership.

Memberships and member discounts are non-transferable and cannot be shared. 

Any remaining perks will be forfeited at the time of cancellation.


The membership fee is payable on the same day of the month the initial payment is made. This does not include gratuity for facial services. 

Shipping Policies

Free Shipping on all US orders

This offer is valid only for shipments within the continental United States. We are unable to ship internationally, to P.O. Boxes, A.P.O. or F.P.O

Packages are shipped within 1-2 days upon receipt 

If your order status is delivered but you are unable to locate your package, please contact the shipping carrier (USPS or UPS) and use your tracking number to start a claim with them. 

USPS: 1-800-275-8777

UPS: 1-888-742-5877


We do not offer refunds or exchanges on any product or service at ALEXIS LAUREN

If your product comes with a defective pump or container, please email us at so we can gladly assist

Please note that ALEXIS LAUREN gift cards should be treated like cash. They cannot be replaced if lost or stolen.


There are metered parking spots along Ponce De Leon Blvd right in front of ALEXIS LAUREN.

There is a parking garage one block parallel within the Shops at Merrick Park, next to Eclectico Restaurant & Bar at:

 320 San Lorenzo Ave

Coral Gables, FL 33146


We accept all major credit cards, debit cards & cash.


Giftcards are valid in studio only and cannot be redeemed for product on

Giftcards never expire and can be redeemed for any product or service in studio. Giftcards cannot be replaced if lost or stolen.